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Service management : strategy and leadership in service business Richard Normann

By:

Normann, R

Material type: Text

TextLanguage: English Publication details: Chichester John Wiley & Sons 2002Edition: 3rd edDescription: xix, 234p. 24 cmSubject(s):

LOC classification:

HD 9980.5 N677

Summary: Provides a comprehensive framework on intangible products as unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Lagos Business School Library General Stacks	Non-fiction	HD 9980.5 N677 (Browse shelf(Opens below))	Available		MON-005739

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Previous		No cover image available		No cover image available		No cover image available	No cover image available	Next
Previous	HD 9940 A372 Africa can Compete : Export opportunities and challenges for garments and home products in the European market	HD 9980 C655 Service Management : Operating decisions	HD 9980. 5 J647 Service Operations Management : improving service delivery	HD 9980.5 N677 Service management : strategy and leadership in service business	HD 9981.5 A427 At America's Service : How corporations can revolutionize the way they treat their customers	HD 9992.U54 N555 Just do it : the Nike spirit in the corporate world	HE 148.5 F662 Advanced Traffic Management	Next

Provides a comprehensive framework on intangible products as unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations

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Service management : strategy and leadership in service business Richard Normann

Browsing Lagos Business School Library shelves, Shelving location: General Stacks, Collection: Non-fiction Close shelf browser (Hides shelf browser)

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