Service management : (Record no. 7454)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00750nam a2200205Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230212s9999||||xx |||||||||||||| ||und|| |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 ## - MAIN ENTRY--AUTHOR | |
| Author | Normann, R. |
| 245 #0 - TITLE STATEMENT | |
| Title | Service management : |
| Remainder of title | strategy and leadership in service business |
| Statement of responsibility, etc | Richard Normann |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Chichester |
| Name of publisher | John Wiley & Sons |
| Date of publication | 2002 |
| 300 ## - COLLATION | |
| Pagination | xix, 234p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Provides a comprehensive framework on intangible products as unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations |
| 650 ## - TRACINGS | |
| Main Subject | Management |
| 650 ## - TRACINGS | |
| Main Subject | Service Industry |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Books |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 N677 |
| Source of classification or shelving scheme | Not for loan | Collection code | Permanent location | Current location | Shelving location | Date acquired | Full call number | Barcode. | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Non-fiction | Lagos Business School Library | Lagos Business School Library | General Stacks | 12/02/2023 | HD 9980.5 N677 | MON-005739 | Books |