Understand and manage customer service culture Bruce Prins [author]; edited by Rafee Idowu Tunde Olagunju

By:

Prins, B

Material type: Text

TextLanguage: English Publication details: Independently published 2017Edition: 1st edDescription: 231 p. 23 cmISBN:

9781549708169

Subject(s):

Business Services

LOC classification:

HF 5415.5 B783

Summary: The author, with over 25 years experience in the retail, hospitality, education and fashion industries, focuses on how to understand and manage a customer service culture in an organisation. It is full of content, insights and recommendations that have proven to be practical and useful over the years.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Lagos Business School Library General Stacks	Non-fiction	HF 5415.5 B783 (Browse shelf(Opens below))	Available		MON-008570
Books	Lagos Business School Library General Stacks	Non-fiction	HF 5415.5 B783 (Browse shelf(Opens below))	Available		MON-008569

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Previous	HF 5415.5 A674 The Brand Positioning Workbook: a simple how-to guide to more compelling brand positionings, faster/	HF 5415.5 B768 Customer Relationship Management : A Strategic Imperative in the World of e-Business	HF 5415.5 B783 Understand and manage customer service culture	HF 5415.5 B783 Understand and manage customer service culture	HF 5415.5 C745 Customer is king : how o exceed their expectation	HF 5415.5 C768 Customer bonding : pathway to lasting customer loyalty	HF 5415.5 F728 Uncommon service : how to win by putting customers at the core of your business	Next

The author, with over 25 years experience in the retail, hospitality, education and fashion industries, focuses on how to understand and manage a customer service culture in an organisation. It is full of content, insights and recommendations that have proven to be practical and useful over the years.

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Understand and manage customer service culture Bruce Prins [author]; edited by Rafee Idowu Tunde Olagunju

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