Understand and manage customer service culture
Prins, B.
Understand and manage customer service culture Bruce Prins [author]; edited by Rafee Idowu Tunde Olagunju - 1st ed. - Independently published 2017 - 231 p. 23 cm
The author, with over 25 years experience in the retail, hospitality, education and fashion industries, focuses on how to understand and manage a customer service culture in an organisation. It is full of content, insights and recommendations that have proven to be practical and useful over the years.
9781549708169
Business Services
HF 5415.5 B783
Understand and manage customer service culture Bruce Prins [author]; edited by Rafee Idowu Tunde Olagunju - 1st ed. - Independently published 2017 - 231 p. 23 cm
The author, with over 25 years experience in the retail, hospitality, education and fashion industries, focuses on how to understand and manage a customer service culture in an organisation. It is full of content, insights and recommendations that have proven to be practical and useful over the years.
9781549708169
Business Services
HF 5415.5 B783