Service recovery : fixing broken customers Ron Zemke

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Material type: Text

TextLanguage: English Publication details: Portland Productivity Press 1995Description: x, 63 p. 20 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Lagos Business School Library General Stacks	Non-fiction	HF 5415.5 Z450 (Browse shelf(Opens below))	Available		MON-006689
Books	Lagos Business School Library General Stacks	Non-fiction	HF 5415.5 Z450 (Browse shelf(Opens below))	Available		MON-002445

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