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Service recovery : fixing broken customers

Zemke, R

Service recovery : fixing broken customers Ron Zemke - Portland Productivity Press 1995 - x, 63 p. 20 cm.

ISBN: 1563270978

Subjects--Topical Terms:
Access To Markets
Market
Market Planning
Market Studies
Marketing

LC Class. No.: HF 5415.5 Z450

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Service recovery : fixing broken customers

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