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Service recovery : fixing broken customers Ron Zemke
Material type:
TextLanguage: English Publication details: Portland Productivity Press 1995Description: x, 63 p. 20 cmISBN: - 1563270978
- HF 5415.5 Z450
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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Books
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Lagos Business School Library General Stacks | Non-fiction | HF 5415.5 Z450 (Browse shelf(Opens below)) | Available | MON-006689 | |
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Books
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Lagos Business School Library General Stacks | Non-fiction | HF 5415.5 Z450 (Browse shelf(Opens below)) | Available | MON-002445 |
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| HF 5415.5 U393 Bridges to the Customer's Heart : commonsense uncontested strategies to outsell, outsmart, and out-compete the competition by doing the simple things they would'nt do | HF 5415.5 W558 The customer driven company : moving from talk to action | HF 5415.5 Z450 Service recovery : fixing broken customers | HF 5415.5 Z450 Service recovery : fixing broken customers | HF 5415.5 Z455 Coaching knock your socks off service | HF 5415.55 H357 Handbook of brand relationships | HF 5415.6 G555 Global logistics : new directions in supply chain management |
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