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1.
Coaching knock your socks off service by
Material type: Text Text
Language: English
Publication details: New York American Management Association 1996
Availability: Items available for loan: Lagos Business School Library (1)Call number: HF 5415.5 Z455.

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2.
Service recovery : fixing broken customers Ron Zemke by
Material type: Text Text
Language: English
Publication details: Portland Productivity Press 1995
Availability: Items available for loan: Lagos Business School Library (2)Call number: HF 5415.5 Z450, ...

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3.
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The Service edge : 101 companies that profit from customer care by
Material type: Text Text
Language: English
Publication details: New York New American Library 1989
Availability: Items available for loan: Lagos Business School Library (1)Call number: TS 158 Z465.

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