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	1.	Service breakThroughs : changing the rules of the game James L. Heskett, W. Earl Sasser, Jr. & Christopher W. L. Hart by Heskett, J. L Sasser, W. E.Hart, C. W. L Material type: Text Language: English Publication details: New York Free Press 1990 Availability: Items available for loan: Lagos Business School Library (2)Call number: HF 5415 H433, ... Place hold Add to cart (remove)
	2.	No cover image available Corporate culture and performance John P. Kotter, James L. Heskett by Kotter, J. P Heskett, J. L Material type: Text Language: English Publication details: New York : Maxwell Macmillan International 1992 Availability: Items available for loan: Lagos Business School Library (1)Call number: HD 58.7 K688. Place hold Add to cart (remove)

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