Service breakThroughs : changing the rules of the game James L. Heskett, W. Earl Sasser, Jr. & Christopher W. L. Hart

By:

Heskett, J. L

Contributor(s):

Sasser, W. E.Hart, C. W. L

Material type: Text

TextLanguage: English Publication details: New York Free Press 1990Description: xii, 306 p. 24 cmISBN:

0029146755

Subject(s):

LOC classification:

HF 5415 H433

Summary: Shows exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Lagos Business School Library General Stacks	Non-fiction	HF 5415 H433 (Browse shelf(Opens below))	Available		MON-008526
Books	Lagos Business School Library General Stacks	Non-fiction	HF 5415 H433 (Browse shelf(Opens below))	Available		MON-004431

Shows exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail.

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Service breakThroughs : changing the rules of the game James L. Heskett, W. Earl Sasser, Jr. & Christopher W. L. Hart

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Installed and customized by Projektlink Konsult Limited