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	21.	No cover image available Organizational transformation for service excellence in a public hospital in Hong Kong : Case study Managing Service Quality by Ho, W Material type: Text Language: English Publication details: England MCB University Press 1999 Availability: Items available for loan: Lagos Business School Library (1)Call number: HD 61 M358. Place hold Add to cart (remove)
	22.	No cover image available Performance improvement : a total poor-quality cost system The TQM Magazine by Harrington, H.J Material type: Text Language: English Publication details: England MCB University Press 1999 Availability: Items available for loan: Lagos Business School Library (1)Call number: HD 60 T785. Place hold Add to cart (remove)
	23.	No cover image available Implementing a quality Management program- three Cs of success : Commitment, culture, cost The TQM Magazine by Laszlo, G. P Material type: Text Language: English Publication details: England MCB University Press 1999 Availability: Items available for loan: Lagos Business School Library (1)Call number: HD 60 T785. Place hold Add to cart (remove)
	24.	No cover image available Customer care is not good enough The TQM Magazine by Macdonald, J Material type: Text Language: English Publication details: London MCB University Press 1995 Availability: Items available for loan: Lagos Business School Library (1)Call number: HD 61 T955. Place hold Add to cart (remove)

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