Service breakThroughs : changing the rules of the game
Heskett, J. L.
Service breakThroughs : changing the rules of the game James L. Heskett, W. Earl Sasser, Jr. & Christopher W. L. Hart - New York Free Press 1990 - xii, 306 p. 24 cm.
Shows exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail.
0029146755
Business
Business Creation
Business Management
Business Organization
Business Services
HF 5415 H433
Service breakThroughs : changing the rules of the game James L. Heskett, W. Earl Sasser, Jr. & Christopher W. L. Hart - New York Free Press 1990 - xii, 306 p. 24 cm.
Shows exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail.
0029146755
Business
Business Creation
Business Management
Business Organization
Business Services
HF 5415 H433