Customer service essentials : lessons for Africa and beyond Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom.

By:

Hinson, R. E.., et al

Material type: Text

TextLanguage: English Publication details: Charlotte, NC Information Age Publishing 2019Edition: 1st edDescription: xi, 247 p. 24 cmISBN:

9781641136860

Subject(s):

Business Services

LOC classification:

HF 5415.5 H585

Summary: Written with the understanding that successful organizations build a base of loyal customers who provide repeat business & positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience & paying due attention to service delivery at all customer touch points.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Lagos Business School Library General Stacks	Non-fiction	HF 5415.5 H585 (Browse shelf(Opens below))	Available		MON-008676

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Previous	HF 5415.5 C768 Customer bonding : pathway to lasting customer loyalty	HF 5415.5 F728 Uncommon service : how to win by putting customers at the core of your business	HF 5415.5 H479 Market-Driven health care : Who wins, who loses in the transformation of America's largest service industry	HF 5415.5 H585 Customer service essentials : lessons for Africa and beyond	HF 5415.5 J35 International marketing management /	HF 5415.5 K678 Marketing management : analysis, planning, implementation, and control	HF 5415.5 K678 Marketing Management : analysis, planning, implementation and control	Next

Written with the understanding that successful organizations build a base of loyal customers who provide repeat business & positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience & paying due attention to service delivery at all customer touch points.

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Customer service essentials : lessons for Africa and beyond Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom.

Browsing Lagos Business School Library shelves, Shelving location: General Stacks, Collection: Non-fiction Close shelf browser (Hides shelf browser)

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