Customer is king : how o exceed their expectation Robert Craven
Material type: TextLanguage: English Publication details: London Virgin Books Ltd 2005Edition: 1st edDescription: xiii, 215 p. 21 cmISBN:- 9780753509685
- HF 5415.5 C745
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Books | Lagos Business School Library General Stacks | Non-fiction | HF 5415.5 C745 (Browse shelf(Opens below)) | Available | MON-007549 |
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Helps you approach the problem of 'what happens when you do business with customers?' from the client's perspective & work towards the level of customer satisfaction that elicits repeat visits
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