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Service Operations Management : improving service delivery

Johnston, Robert Clark

Service Operations Management : improving service delivery - 2nd - Harlow Pearson Education Limited 2005 - xix;, 496 p. 23 cm

ISBN: 0273683675

Subjects--Topical Terms:
Business Management
Business Organization
Restrictive Business Practices

LC Class. No.: HD 9980. 5 J647

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Service Operations Management : improving service delivery

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