000			00739nam a2200229Ia 4500
008			230212s9999||||xx |||||||||||||| ||und||
020			_a9780273727569
041			_aeng
050			_aHF 5415 C482
100			_aChampy, J.
245		0	_aInspire : _bhow to keep your customers when your competitors can't _cJim Champy
260			_aHarlow _bFinancial Times Prentice Hall _c2009
300			_a166 p. _c22 cm.
520			_aShows you how to increase your market share by keeping your customers, even in an era of relentless commoditization and price pressure
650			_aConsumer Behaviour
650			_aConsumer Education
650			_aConsumer Protection
650			_aManagement
942			_cBK
999			_c8930 _d8930