| 000 | 00429nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 230212s9999||||xx |||||||||||||| ||und|| | ||
| 041 | _aeng | ||
| 050 | _aTS 158 Z465 | ||
| 100 | _aZemke, R. | ||
| 245 | 4 |
_aThe Service edge : _b101 companies that profit from customer care |
|
| 260 |
_aNew York _bNew American Library _c1989 |
||
| 300 | _a. | ||
| 650 | _aBusiness Management | ||
| 942 | _cBK | ||
| 999 |
_c12960 _d12960 |
||