000			00965nam a2200205Ia 4500
008			230212s9999||||xx |||||||||||||| ||und||
020			_a9781641136860
041			_aeng
050			_aHF 5415.5 H585
100			_aHinson, R. E.., et al
245		0	_aCustomer service essentials : _blessons for Africa and beyond _cRobert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom.
250			_a1st ed.
260			_aCharlotte, NC _bInformation Age Publishing _c2019
300			_axi, 247 p. _c24 cm
520			_aWritten with the understanding that successful organizations build a base of loyal customers who provide repeat business & positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience & paying due attention to service delivery at all customer touch points.
650			_aBusiness Services
942			_cBK
999			_c12915 _d12915