000			00478nam a2200205Ia 4500
008			230212s9999||||xx |||||||||||||| ||und||
020			_a0875843336
041			_aeng
050			_aHF 5415.5 S956
100			_aSviokla, J. J.
245		0	_aKeeping customers
260			_aBoston _bHarvard Business School _c1993
300			_a.
650			_aAccess To Markets
650			_aBusiness Management
650			_aMarketing
942			_cBK
999			_c12049 _d12049