| 000 | 00571nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 230212s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a1563270978 | ||
| 041 | _aeng | ||
| 050 | _aHF 5415.5 Z450 | ||
| 100 | _aZemke, R | ||
| 245 | 0 |
_aService recovery : _bfixing broken customers _cRon Zemke |
|
| 260 |
_aPortland _bProductivity Press _c1995 |
||
| 300 |
_ax, 63 p. _c20 cm. |
||
| 650 | _aAccess To Markets | ||
| 650 | _aMarket | ||
| 650 | _aMarket Planning | ||
| 650 | _aMarket Studies | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 999 |
_c11160 _d11160 |
||