Harvard <br/><br/>
Service Management 
Harvard Business Review 
 - Boston  Harvard Business School Press  1991 
 - 
<br/><br/> Reprint of HBR articles on service management 
<br/><br/><label>ISBN: </label>0875842984 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business Management<br/>Management<br/>Quality Control
<br/><br/><label>LC Class. No.: </label>HD 58.8 S479