Plaster, G. Beyond Six Sigma : profitable growth through customer value creation Gary Plaster & Jerry Alderman - 1st ed. - Hoboken, N.J John Wiley & Sons 2006 - xvi, 303 p. 23 cm A guide to driving profitable growth ISBN: 0471681512 Subjects--Topical Terms: Management TechniquesMarketing LC Class. No.: HD 62.15 P555