Frei, F. <br/><br/>
Uncommon service :  how to win by putting customers at the core of your business 
Frances Frei & Anne Morriss 
 - 1st ed 
 - Boston, MA  Harvard Business Review Press  2012 
 - x, 247 p.  24 cm. 
<br/><br/> Posits that 'uncommon service' is created by specific design choices made in the blueprint of a business model. 
<br/><br/><label>ISBN: </label>9781422133316 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Service Industry
<br/><br/><label>LC Class. No.: </label>HF 5415.5 F728