Champy, J. <br/><br/>
Inspire :  how to keep your customers when your competitors can't 
Jim Champy 
 - Harlow  Financial Times Prentice Hall  2009 
 - 166 p.  22 cm. 
<br/><br/> Shows you how to increase your market share by keeping your customers, even in an era of relentless commoditization and price pressure 
<br/><br/><label>ISBN: </label>9780273727569 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behaviour<br/>Consumer Education<br/>Consumer Protection<br/>Management
<br/><br/><label>LC Class. No.: </label>HF 5415 C482