Heskett, J. L. <br/><br/>
Service breakThroughs :  changing the rules of the game 
James L. Heskett, W. Earl Sasser, Jr. & Christopher W. L. Hart 
 - New York  Free Press  1990 
 - xii, 306 p.  24 cm. 
<br/><br/> Shows exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail. 
<br/><br/><label>ISBN: </label>0029146755 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business<br/>Business Creation<br/>Business Management<br/>Business Organization<br/>Business Services
<br/><br/><label>LC Class. No.: </label>HF 5415 H433