Rethinking public service delivery : managing with external providers
John Alford & Janine O’flynn
- 1st ed
- Houndmills, Basingstoke Hampshire Palgrave Macmillan 2012
- xv, 312 p. 23 cm
Assesses the ways in which public sector organisations can improve their services and outcomes by making full use of the alternative ways of getting things done.