Lele, M. M. <br/><br/>
The customer is key :  gaining an unbeatable advantage through customer satisfaction 

 - New York  John Wiley  1987 
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<br/><br/><label>ISBN: </label>0471828599 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business<br/>Business Management<br/>Marketing<br/>Purchasing
<br/><br/><label>LC Class. No.: </label>HF 5415 L454