Hinson, R. E.., et al <br/><br/>
Customer service essentials :  lessons for Africa and beyond 
Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom. 
 - 1st ed. 
 - Charlotte, NC  Information Age Publishing  2019 
 - xi, 247 p.  24 cm 
<br/><br/> Written with the understanding that successful organizations build a base of loyal customers who provide repeat business & positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience & paying due attention to service delivery at all customer touch points. 
<br/><br/><label>ISBN: </label>9781641136860 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business Services
<br/><br/><label>LC Class. No.: </label>HF 5415.5 H585