Berry, L. L <br/><br/>
Service Quality :  A Profit Strategy for Financial Institutions 
Leonard L. Berry, David R. Bennett & Carter W. Brown 
 - Illinos  Irwin  1989 
 - xxi, 209 p.  24 cm 
<br/><br/><label>ISBN: </label>155623094x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Financial Institutions<br/>Financial Management
<br/><br/><label>LC Class. No.: </label>HG 1616 B477